How can we help?
Whether something needs fixing, you’re planning new work, or you’re already one of our customers, this page will take you straight to the right place. Choose the option that fits below and we’ll guide you from there.
If you smell gas, suspect a meter fault, have no heating or hot water, see emergency support.
Please choose the best option for you.
Repair
“Something’s broken and I need it fixed”
Quote
“I’d like a price for some work”
Existing customer
“I’m already a Blue Flame customer”
General enquiry
“I have a different question”
Blue FLame
What happens next
1. You submit your details through the relevant form.
2. You’ll receive confirmation by email straight away, so you know it’s been received.
3. We match your request to the right local engineer or team.
4. We’ll contact you to confirm details or arrange an appointment.
Contact Us
Response times
Emergency Support
If you smell gas, or you’ve lost heating or hot water and there’s someone vulnerable at home, please don’t wait for a form response.
Gas emergency — if you smell gas or suspect a leak: leave the property, don’t use switches or naked flames, and call the National Gas Emergency Service free on 0800 111 999. Once you’re safe, let us know so we can follow up.
No heating or hot water, and you’re an existing Blue Flame customer: call our 24/7 emergency line on 01326 378122 rather than using the form below.
Anything else routine repairs, quotes, membership or general questions, choose an option below and we’ll come back to you within our usual response times.
Alternative contact routes
Phone
Phone (office hours, Monday to Friday, 8am–5pm): 01326 378122
24/7 emergency line
01326 378122 – please follow the options for urgent support to speak to a member of the team directly
Post
Blue Flame (Cornwall) Ltd, Energy House, Parkengue, Kernick Ind. Est, Penryn, Cornwall TR10 9EP